Privacy Policy

1. What Information We Collect

When you submit an enquiry through the contact form on the Site, we collect the following personal information:

• Your name
• Your email address
• Your phone number (if provided)
• The content of your message or enquiry

We only collect personal information that is reasonably necessary to respond to your enquiry or provide services.

2. How We Use Your Information

We use your personal information to:

• Respond to your enquiry or service request
• Communicate with you about working together
• Maintain records of our business interactions
• Comply with any legal or regulatory obligations

We do not use your information for unsolicited marketing without your consent.

3. Analytics and Tracking Technologies

The Site uses the following third-party tools to understand how visitors interact with the Site and to measure the performance of any advertising activity:

• Google Analytics (GA4) – collects anonymised data about Site visits including pages viewed, time on site, and general location. Data is processed by Google LLC. See Google's privacy policy at policies.google.com/privacy.
• Meta Pixel – tracks visitor activity for the purpose of measuring ad performance and enabling retargeting on Meta platforms (Facebook and Instagram). Data is processed by Meta Platforms, Inc. See Meta's privacy policy at facebook.com/privacy/policy.
• Google Ads Tag – tracks conversions and visitor activity for Google Ads campaign measurement. Data is processed by Google LLC.

These tools may use cookies or similar technologies to collect information about your browser, device, and how you interact with the Site. You can control cookie behaviour through your browser settings or opt out of personalised advertising via:

• Google: https://adssettings.google.com
• Meta: https://www.facebook.com/help/568137493302217

4. Cookies and Consent

The Site displays a cookie consent banner when you visit. Cookies are small text files placed on your device that help us understand how the Site is used and support our advertising activity. We use the following categories of cookies:

• Essential cookies – required for the Site to function correctly. These are set regardless of your consent choice.
• Analytics cookies – set by Google Analytics (GA4) to help us understand how visitors interact with the Site, including pages visited and time spent. Only set if you accept cookies.
• Advertising and tracking cookies – set by the Meta Pixel and Google Ads tag to measure ad performance and enable retargeting on Meta and Google platforms. Only set if you accept cookies.

When you visit the Site, you will be asked to either Accept or Decline non-essential cookies. If you decline, only essential cookies will be set and no analytics or advertising tracking will occur during your visit.

You can also manage or delete cookies at any time through your browser settings. Note that disabling cookies may affect how some parts of the Site function.

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• With third-party service providers who assist with operating the Site (e.g. hosting, email), under confidentiality obligations
• With analytics and advertising platforms as described in Section 3 and Section 4
• Where required or permitted by law, including to comply with a legal obligation or protect our legal rights

6. Data Storage and Security

Your personal information may be stored and processed in Australia or overseas (including by the third-party platforms described in Sections 3 and 4). We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

We retain personal information only for as long as it is needed for the purpose for which it was collected, or as required by law.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any information that is inaccurate, incomplete, or out of date
• Request that we delete your information (subject to any legal retention obligations)
• Lodge a complaint if you believe we have not handled your information appropriately

To make a request, contact us at the details below. We will respond within a reasonable time frame (generally 30 days).

8. Complaints

If you believe your privacy has been breached, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: https://www.oaic.gov.au
• Phone: 1300 363 992

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on the Site. Your continued use of the Site after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or the way we handle your personal information, please get in touch:

This policy applies to wherethereswill.com.au only and does not cover third-party websites linked from this Site.